What Information We Collect

When you contact us or use our services, we collect different types of information depending on what you're doing.

Information You Give Us Directly

This includes things like:

• Your name, email address, and phone number when you fill out contact forms
• Business details—company name, industry, website URL—when you inquire about our SEO services
• Project requirements and goals you share during consultations
• Payment information when you become a client (though we process this through secure third-party payment processors)
• Feedback, questions, or concerns you send our way

Information We Collect Automatically

When you visit our website, we gather some technical data:

• IP address and general location information
• Browser type and version, operating system
• Pages you visit and how long you stay
• Referring website if you clicked through from somewhere else
• Device information like screen size and connection type

Information From Your Projects

If you become a client, we collect data related to your SEO optimization work. This might include website analytics, keyword performance data, content drafts, and technical audit results. We need this to do our job well.

How We Use Your Information

We're not interested in collecting data for the sake of it. Everything we gather serves a specific purpose.

• To respond to your inquiries and provide the services you've requested
• To analyze your website and develop effective SEO strategies
• To communicate about project progress, updates, and results
• To process payments and maintain accurate financial records
• To improve our website and services based on how people use them
• To send occasional updates about our services (only if you've opted in)
• To comply with legal obligations and protect against fraudulent activity

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Data Protection Act, we process your data based on these legal grounds:

• Contractual necessity—we need your information to deliver the services you've hired us for
• Consent—you've given us explicit permission to use your data in specific ways
• Legitimate business interests—like preventing fraud or improving our services
• Legal compliance—meeting tax, accounting, and regulatory requirements

For any processing that requires consent, we'll ask for it clearly and separately. You can withdraw that consent anytime.

How We Share Information

We keep your data close, but sometimes we need to share limited information with specific partners to serve you better.

Service Providers

We work with trusted third parties who help us run our business:

• Website hosting providers who keep our site online
• Email service providers for client communications
• Payment processors for secure transaction handling
• Cloud storage services for project files and backups
• Analytics tools to understand website performance

These partners only access data necessary for their specific function, and they're contractually obligated to protect it.

Legal Requirements

We'll disclose information if required by Taiwan law, court orders, or government requests. We'll notify you when legally permitted to do so.

Business Transfers

If Nexorahyperflow is acquired or merged with another company, your information may transfer to the new owners. We'd notify you beforehand and ensure continued protection.

How We Protect Your Data

Security isn't an afterthought for us. We take multiple steps to safeguard your information.

• SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted storage for client files and project data
• Regular security audits and system updates
• Strict access controls—only authorized team members can access client information
• Strong password policies and two-factor authentication where possible
• Regular backups stored in secure, geographically separate locations

No system is 100% secure—that's just reality. But we're constantly working to minimize risks and respond quickly if any issues arise.

Data Retention

We don't keep your information forever. Here's our general approach:

After these periods, we securely delete or anonymize your data. If you're a client and want us to delete your information sooner, just ask—we'll work with you on that.

Your Privacy Rights

Under Taiwan law, you have several rights regarding your personal data. These aren't just theoretical—we actually honor them.

Access and Correction

You can request to see what personal information we hold about you. If something's incorrect or outdated, let us know and we'll fix it promptly.

Deletion

You can ask us to delete your personal data, subject to certain legal exceptions (like financial records we're required to keep). We'll process deletion requests within 30 days.

Data Portability

Want to take your data elsewhere? We'll provide your information in a commonly used, machine-readable format when technically feasible.

Processing Restrictions

You can ask us to limit how we use your data in certain circumstances—like if you're disputing the accuracy of information we hold.

Objection

You can object to processing based on legitimate interests. We'll stop unless we have compelling reasons to continue (which we'd explain).

Marketing Opt-Out

Every marketing email includes an unsubscribe link. Click it anytime—no questions asked, no hard feelings.

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 15 business days.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Here's what they do:

Essential Cookies

These make the website work properly. Things like remembering items in contact forms or maintaining secure connections. These are necessary and can't be disabled.

Analytics Cookies

We use these to understand how visitors interact with our site—which pages are popular, where people spend time, that sort of thing. This helps us improve the experience.

Preference Cookies

These remember your choices (like language preferences or display settings) so you don't have to reset them each visit.

You can control cookies through your browser settings. Disabling certain cookies might affect site functionality, though.

International Data Transfers

We're based in Taiwan, but some of our service providers operate servers in other countries. When your data crosses borders, we ensure appropriate protections:

• We only work with providers who maintain strong data protection standards
• We use contractual safeguards like standard data protection clauses
• We verify that transfer destinations have adequate privacy laws
• We encrypt data in transit between different locations

Most of our infrastructure stays within Taiwan or countries with comparable privacy protections.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If you believe we've accidentally gathered data from a minor, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally as our practices evolve or laws change. When we make significant modifications, we'll notify active clients by email and post the updated version here with a new "Last Updated" date.

We encourage you to review this policy periodically. Your continued use of our services after changes take effect means you accept the updated terms.

Third-Party Links

Our website might link to external sites—client websites, industry resources, tool providers. We're not responsible for their privacy practices. When you click away from nexorahyperflow.com, their policies apply, not ours.